Frequently Asked Questions

Our base towing fee is $100, which includes the first 5 miles completely free. After the initial 5 miles, additional mileage is billed at $4 per mile. For example, a 10-mile tow from South Louisville to St. Matthews would cost $120. This straightforward pricing is below the national average of $110, and we guarantee there are no hidden fees, hookup charges, or after-hours surcharges. You will always know the exact cost before we begin.

Our average response time is under 30 minutes across the Louisville metro area. For neighborhoods closest to our base on Illinois Avenue in South Louisville, such as Beechmont, Germantown, and Old Louisville, response times can be as fast as 8 to 15 minutes. We dispatch trucks immediately upon receiving your call and provide real-time updates on arrival.

Yes, Safe Towing LLC operates 24 hours a day, 7 days a week, 365 days a year, including all holidays. Breakdowns and emergencies do not follow a schedule, and neither do we. Whether it is 2 PM on a Tuesday or 3 AM on Christmas morning, our team is ready to help you.

We accept cash and all major credit cards including Visa, Mastercard, American Express, and Discover. Payment is collected upon completion of service. For junk car removal, we pay you in cash on the spot, so there is no waiting for a check or bank transfer.

We tow cars, trucks, SUVs, vans, motorcycles, and light commercial vehicles. Our flatbed tow trucks are equipped to safely transport vehicles of all sizes, including lowered cars and all-wheel-drive vehicles that require flatbed transport. If you have a specialized vehicle, call us and we will let you know how we can help.

Ideally, yes. We recommend being present so you can hand over keys and sign any necessary paperwork. However, if you cannot be there, we can arrange the tow with prior authorization. Call us at (502) 784-3148 to discuss your specific situation and we will work out a solution.

Yes, we purchase junk cars with or without a title in Kentucky. If you do not have the title, we can still make you a cash offer and handle the necessary documentation. Kentucky law allows for alternative proof of ownership in certain situations. Contact us to discuss your specific case and we will walk you through the process.

We accept junk cars in any condition whatsoever. Running or not running, damaged, totaled, rusted, flood-damaged, fire-damaged, or simply old and unwanted. There is no vehicle too far gone for us to purchase. We have bought cars with blown engines, missing tires, severe body damage, and everything in between.

The amount we pay depends on several factors including the year, make, model, condition, and current scrap metal prices. We provide free, no-obligation quotes over the phone. Call us at (502) 784-3148 and we can usually give you an estimate within minutes. We always strive to offer competitive prices, and you are never obligated to accept.

The process is simple. First, call us or visit our contact page to request a free quote. We will ask a few questions about your vehicle. Second, we will make you a cash offer on the spot. Third, if you accept, we schedule a free pickup at your convenience. Our driver arrives, verifies the vehicle, hands you cash, and tows the car away. The entire process usually takes under an hour from start to finish.

Absolutely. When you sell your junk car to Safe Towing LLC, towing is 100 percent free. We come to your location, pick up the vehicle, and pay you cash. There are no towing fees, no processing fees, and no hidden charges deducted from your payment.

We provide a full range of roadside assistance services including jump starts for dead batteries, flat tire changes, fuel delivery if you run out of gas, and lockout service if you are locked out of your vehicle. Our technicians carry the tools and equipment needed to handle the most common roadside emergencies quickly and efficiently.

Our roadside assistance covers the entire Louisville metro area and surrounding communities in Jefferson County. This includes all neighborhoods from Downtown Louisville to Middletown, from Portland to Fern Creek, and everywhere in between. For locations outside Jefferson County, call us and we will let you know if we can reach you.

Yes, our lockout service is available 24/7. Our technicians use professional, non-destructive tools to unlock your vehicle without causing any damage to the door, lock, or paint. We can help with most makes and models. Call us at (502) 784-3148 and we will have someone on the way to you within minutes.

No. Our pricing is the same whether you call at noon on a Wednesday or midnight on New Year's Eve. We do not charge extra for after-hours service, weekend calls, or holiday emergencies. The $100 base fee with 5 free miles and $4 per additional mile applies at all times, no exceptions.

Our pricing is among the most competitive in Louisville and falls below the national average towing cost of $110. Many towing companies in the area charge hookup fees, fuel surcharges, or after-hours premiums that can push a simple tow well over $150. At Safe Towing LLC, the price we quote is the price you pay. Our transparent approach is one reason we maintain a perfect 5.0-star Google rating.

Yes, we provide free estimates for all of our services. Call us at (502) 784-3148 or use our contact form to describe your situation, and we will give you an accurate quote before dispatching a truck. For junk car removal, we also provide free cash offers with no obligation to accept.

Many auto insurance policies and roadside assistance plans include towing coverage. We recommend checking your policy or contacting your insurance provider before you need a tow. If your insurance covers towing, we can provide the necessary receipts and documentation for your claim. The National Highway Traffic Safety Administration recommends reviewing your coverage annually.